Customer service was wonderful as they helped me track down the package that Federal Express shipped all over the United States.
When the film finally arrived we were excited to get it on the window. My husband watched several videos on how to install the film, but didnt heed the warning about installing it in high temperatures. Yikes! It was not a good fit for just one person trying to install a product like this for the first time. The high temperatures in Las Vegas in August didnt help either. We should have hired a professional installer from the beginning.
That being said about our experience trying to do this ourselves, if you know how to install window films then you probably will not run into the issues my husband had with this product. Also, it is wise to read and abide by the temperture warnings and wait until weather is cool enough to properly install the film.